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PastPerfect Support

The support staff includes both computer and museum professionals for the most comprehensive and friendly technical support in the industry.

The support office is open Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern (6:00 a.m. to 2:30 p.m. Pacific). Our voicemail is active 24 hours a day and we will respond to calls in the order they are received, giving first priority to customers who pay for annual support services. We strive to answer all calls within 24 hours and usually return calls within the hour. Please call us at 1-800-562-6080 with your questions.

You may also email your support request to: support@museumsoftware.com.

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Knowledge Base

Find answers to common questions, as well as links to other helpful resources, in our Knowledge Base.

Knowledge Base

Video Tech Tips

Learn at your own pace with our ‘How To’ videos and recorded webinars.

Release Notes

Find information about the newest features added to PastPerfect.